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configure & troubleshoot anyconnect
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Beginner

Jabber 12.0 in Citrix - Won't connect to call manager

We have CUCM 10.5.2 Jabber 12.0 is installed in Citrix

On the Citrix side the JVDI agent is installed. On our thin client the JVDI client is installed.

On site when hardwired to the network Jabber connects and is functional. If we go onto the wifi Jabber itself will register but cannot connect to the phone server. If we establish a AnyConnect VPN connection on the client the connection is ok. I thought the JVDI made this connection itself but it doesn't seem to do that. What could we check?

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Contributor

Re: Jabber 12.0 in Citrix - Won't connect to call manager

Does your WiFi have the same dns and tftp options as your wired network?

-- -Mark Turpin
Beginner

Re: Jabber 12.0 in Citrix - Won't connect to call manager

Check network connectivity configuration on Citrix to CUCM

 

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