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Beginner

Jabber 12.5.1 Crash when use phone with link website

My Jabber client began crashing with use phone link website 

<a class="phone" id="anonymous_element_1" href="tel:03XXXXXXXX">03XXXXXXXX</a>


Nom de l’application défaillante CiscoJabber.exe, version : 12.5.1.27406, horodatage : 0x5c51b0eb
Nom du module défaillant : cefwrapper.dll, version : 0.0.0.0, horodatage : 0x5c51b0e5
Code d’exception : 0xc0000005
Décalage d’erreur : 0x0001a71f
ID du processus défaillant : 0xc84
Heure de début de l’application défaillante : 0x01d4c447b79c134e
Chemin d’accès de l’application défaillante : C:\Apps\Jabber\CiscoJabber.exe
Chemin d’accès du module défaillant: C:\Apps\Jabber\cefwrapper.dll
ID de rapport : f594f148-303a-11e9-977f-005056b18b28

Any suggestions? 

Thanks!

9 REPLIES 9
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Beginner

Re: Jabber 12.5.1 Crash when use phone with link website

Hi,

we have a similar problems with click-to-call on a hyperlink, but Jabber does not crash. 

This error will be displayed ("Jabber does not work more properly..."), but the user can click on "yes" and proceed with the dial.

 

Screenshot_2019-02-15_12-08-28.jpg

Regards

Mirko

Contributor

Re: Jabber 12.5.1 Crash when use phone with link website

Hi,

I am currently facing the exact same issue on some Windows machines since I upgraded to latest Jabber release ... did you manage to get it fixed? If you managed to have it fixed, I would appreciate any hints.

Regards

Beginner

Re: Jabber 12.5.1 Crash when use phone with link website

For Detailed Crash analysis usually TAC case is suggested

 

Regards

Beginner

Re: Jabber 12.5.1 Crash when use phone with link website

Same issue here which is present when attempting to use ciscotel or tel links.  Only began encountering this after upgrading to 12.5.  Cisco is apparently aware of the issue.  

Participant

Re: Jabber 12.5.1 Crash when use phone with link website

I observed this problem too. Seems not consistent, like in my case I could reproduce on Lenovo T480S even after completely removing Jabber and cash. I could not reprodice on Lenovo T460S...

Any case references available or bugid?

Beginner

Re: Jabber 12.5.1 Crash when use phone with link website

Same issue, this occurs when users update their status.  Issue occurs intermittently

 

-System
  
-Provider
   [ Name]Application Error
  
-EventID1000
   [ Qualifiers]0
  
 Level2
  
 Task100
  
 Keywords0x80000000000000
  
-TimeCreated
   [ SystemTime]2019-05-10T19:01:36.114770000Z
  
 EventRecordID16203
  
 ChannelApplication
  
 Computer 
  
 Security
-EventData
   CiscoJabber.exe
   12.5.1.27406
   5c51b0eb
   cefwrapper.dll
   0.0.0.0
   5c51b0e5
   c0000005
   0001a71f
   53bc
   01d50762c97a9409
   C:\Program Files (x86)\Cisco Systems\Cisco Jabber\CiscoJabber.exe
   C:\Program Files (x86)\Cisco Systems\Cisco Jabber\cefwrapper.dll
   815e7dd7-98ce-4949-831a-3df3595cba34
Beginner

Re: Jabber 12.5.1 Crash when use phone with link website

Hi Jaimec,

did you solve your issue ? I've got the same problem when user change his status.

Thanks

Roberto

Beginner

Re: Jabber 12.5.1 Crash when use phone with link website

Unfortunately I am still dealing with this intermittent issue, still only affecting a handful of users with no discernable root cause. Currently I've tried uninstalling and reinstalling the software via control panel as well as via sccm. I am a level 1 support technician with my company, so I have limited access within CUCM. Please let me know if you come up with any breakthroughs or possible root cause.
Beginner

Re: Jabber 12.5.1 Crash when use phone with link website

Ok, thank you anyway.
I just provided Jabber 12.6 to my customer, I let you know if it solve the problem.
Regards
Roberto
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