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Beginner

Jabber 12 Multi-line and Presence state

Hello,

 

Does Jabber for Windows 12.0 with multi-line enabled allow the IM presence to update if the user is on an active call on a non-primary line?  I've looked through the release notes and guides but haven't seen that detail.

 

We're looking to upgrade our CUCM environment shortly and would find it beneficial if Jabber allows presence status's to update if any of the lines on the Jabber client are in use.

 

Thanks!

2 ACCEPTED SOLUTIONS

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Hall of Fame Cisco Employee

Yes, the "on a call" status works across different lines in Jabber.

HTH

java

if this helps, please rate

View solution in original post

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Hall of Fame Cisco Employee

11.5.1.14900-11

HTH

java

if this helps, please rate

View solution in original post

10 REPLIES 10
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VIP Collaborator

Hi there


AFAIK, Jabber multiline concept is more like, more line for Phone-mode in CSF clients. You can add up to 8 phone lines per user. Say a replacement to Cisco CIPC.

 

After you have installed and configured Multiline, your users can:

• Select a preferred line for making calls.

• View missed calls and voicemails.

• Use call forwarding, transfers, and conference calls on all lines.

Multiline supports the following features on all lines:

• Far End Camera Control (FECC) and Binary Floor Control Protocol (BFCP)

• Hunt groups

• Call recording and silent monitoring

• Shared line, dial rules, and directory lookup

• Accessory manager

If Multiline is enabled, these features are only available on the primary line:

• Call pickup

• CTI control for the desk phone

• Extend & Connect

• Expressway for Mobile and Remote Access deployment

 

 

 

Min Requirement – CUCM 11.5 SU3

Cop file - cmterm-jabber-desktop-eight-Lines.k3.cop.sgn

 It’s included in the "CiscoJabber-Admin-ffr.12-0-0.zip", which can be downloaded from the "Jabber Software-12.0(0)" download area.

 

Refer Page 61

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_0/cjab_b_feature-configuration-for-cisco-jabber-120.pdf

 

 

Hope this helps!

Cheers
Rath!


***Please rate helpful posts***

 

 

 

 

 

 

 

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This information helps, thanks Rath. We were hoping for a solution that'd allow multiple lines (at least 2) to be monitored and able to display "on a call" status if either line is in use.

Actually, our ideal solution would be if Finesse's "ready/not ready" states could be integrated into Jabber too. We have Finesse Agents who appear as available in Jabber but their Finesse state is set to "Not Ready" resulting in calls to their extensions to route to voicemail. This causes our operators difficulty trying to determine when they can transfer a customer call to an Agents extension for immediate assistance.
Highlighted
Hall of Fame Cisco Employee

Yes, the "on a call" status works across different lines in Jabber.

HTH

java

if this helps, please rate

View solution in original post

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This is great news Jamie, thanks! Did you find this detail somewhere in a support guide? If you could provide that reference, I'd greatly appreciate it.
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Hall of Fame Cisco Employee

I tested it in my lab.

HTH

java

if this helps, please rate
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Thanks for testing. Is your lab running on CUCM 11.5?
Highlighted
Hall of Fame Cisco Employee

11.5.1.14900-11

HTH

java

if this helps, please rate

View solution in original post

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It's mandatory Whole Cluster reboot after install cmterm-jabber-desktop-eight-Lines.k3.cop.sgn?

 

 

Thx,

 

Matteo

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I am sure you have moved on from this, but I am trying to get it working and am failing. We are on CCM 12.0.1 and CCX 12.0.1 and IMP 12.0.1, we have the Jabber 8 line device pak installed. Jabber multiline works great, and it also works great for Finesse users, however I am unable to get Finesse/CCX to recognize when my non IPCC line is in use. Is there anything special I need? All the user associations are present. 

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Beginner

nice data

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