Jabber 12 MultiLine, no pop-up for incoming calls on secondary lines

costaspal · ‎10-01-2019

Hi team !

I have a CUCM v.11.5.1.13902-2 implementation w/ clients on Jabber_for_Windows-12.0.1.63173, using the multiline feature.

The additional lines are there but,

on incoming calls to secondary lines (DNs) there is no pop-up or audio notification !

The pop-up/audio notification "works" for calls on primary line though, but not for the rest.

Any clues ?

Thanx.

Costas

Jaime Valencia · ‎10-03-2019

Have you tried with newer Jabber releases?

HTH

java

if this helps, please rate

costaspal · ‎10-14-2019

Sorry for the late response but I was on Sick Leave due to an accident...

At the time I was there we did not try the latest version but the're not using an old one either !

Nevertheless, I've instructed the client to do just that but had no input on it yet - probably they didn't do it and they wait for me...

Costas