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balitewiczp
Explorer

Jabber 9.0.4 DLL

Trying to install 9.0.4.  I currently have the Beta, 9.0.0  I get the following popup when trying to install

DLL being called encountered a problem.     Heres a piece from the install log

=== Logging stopped: 8/22/2012  14:09:45 ===
MSI (c) (28:EC) [14:09:45:792]: Note: 1: 1708
MSI (c) (28:EC) [14:09:45:792]: Product: Cisco Jabber -- Installation operation failed.

MSI (c) (28:EC) [14:09:45:792]: Windows Installer installed the product. Product Name: Cisco Jabber. Product Version: 9.0.4.10773. Product Language: 1033. Manufacturer: Cisco Systems, Inc. Installation success or error status: 1603.

Probably a windows error, but i figured id ask here.   anyone seen this before?                  

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Accepted Solutions
Muhammad Maqsood Mushtaq
Cisco Employee

Did Jabber install after this message? If not you can try below steps.

     1) Click Start, type 'services.msc' and press Enter.

     2) From the window, locate the Windows Firewall service, right-click and click Start.

     3) Uninstall Beta version.

     4) Launch 9.0.4 installer.

This is a know issue in Pre-FCS builds.

Thanks,

Maqsood

View solution in original post

2 REPLIES 2
Muhammad Maqsood Mushtaq
Cisco Employee

Did Jabber install after this message? If not you can try below steps.

     1) Click Start, type 'services.msc' and press Enter.

     2) From the window, locate the Windows Firewall service, right-click and click Start.

     3) Uninstall Beta version.

     4) Launch 9.0.4 installer.

This is a know issue in Pre-FCS builds.

Thanks,

Maqsood

Yes indeed.  that fixed the problem, and i have 9.0.4 installed now.  Thanks for your help

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