jabber 9.1 desktop video

[pvarenholt]

Have JFW 9.1.0

have xp 32 bit on one client

have win 7 64 bit on one client

Have 7962 phones on both sides.

have always answer with video checked

have confirmed that under options the camer is recognized.

Cameras on both ends are VT III

JFW is set to use desktop phone for calls.

not able to get video.

Video camera shows on phone screen.

phones are associated to users.

used to work in CUPC.

Any pointers would be greatful.

Thanks,

Paul.

[Muhammad Maqsood Mushtaq]

Hi Paul,

Also confirm that,

- Cisco Media Services Interface is installed and running.

- Phone is tethered to the computer

- Deskphone has an SCCP firmware. Deskphone video works in the 7900 series of phones using SCCP only. It is not supported with SIP on these phones

Following steps sometimes seem to help in getting deskphone video working.

1. Reset the physical desk phone.
2. Exit Cisco Jabber for Windows.
3. Run services.msc on the computer where you installed Cisco Jabber for Windows.
4. Restart the Cisco Medianet service.
5. Restart Cisco Jabber for Windows.

Thanks,

Maqsood