07-25-2013 12:17 AM - edited 03-17-2019 03:24 PM
Dear Team
I am facing a stange problem with my jabber for windows clients, voicemail connection status always showing not connected. but all other services are working fine, including "call voicemail" button. i am also able to view and play voicemail thru http://unconnectionserver/inbox by using the same credentials
I have checked firewalls ( put the jabber client to the same server vlan and tested) no issues found
I am following the server setupguide from cisco website
could somebody can explain where i will check the logs for not connecting voicemail ?
Thanks in advance
Rajesh
07-25-2013 05:18 PM
Log files, at least on Windows, are in
C:\Users\
Relevent config document:
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07-26-2013 11:05 PM
Thank you Jonathan for your reply
I have followed the same guide only, the issue is only with visual voicemail, otherwise jabber is working ok for calling voicemail server and playing voicemail messages.
BTW, i didnt uploaded the licenses yet, server is still running on demo mode does this will make any issues?
Please help me to sort out this
Thanks in advance
Rajesh
08-01-2013 06:05 AM
Hi Rajesh,
We had the same problem. Read the document over and over again but did not see the problem. Until I check the server in my Iphone jabber clients. This was the Exchange server.
Hmmmm......
I checked the mailstore profile and changed it to the Unity server.
Now everything is working fine.
Cm -> user management ->user settings -> UC Service
create mailstore to Unity server Unitmailstore1 (If you have multiple server create more)
Cm-> user management -> user settings ->
In you servervice profile select the mailstore profile.
http://unityserver.yourdomain/inbox shows a login page to view you voicemailbox on the unity server.
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