cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
14505
Views
5
Helpful
4
Replies
Highlighted
Contributor

jabber cannot connect to phone service

my voice environment have the following:

cucm 11.5.1.29

IM&P 11.5.1

expressway-E 8.10

video communication service control 8.10

 

im trying to get jabber up and running but i can only log into it from outside and start chat service but phone service wont start , even though i added cucm on the "video communicatio service control" and it is showing active , also jabber is working from inside the network , please help

4 REPLIES 4
Highlighted
Beginner

Re: jabber cannot connect to phone service

Hi

So Jabber phone service is not working with MRA right? Are all the requested ports open on the firewall according to the MRA deployment guide?

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-10/Mobile-Remote-Access-via-Expressway-Deployment-Guide-X8-10.pdf

check page 50. 

Are the status OK on the expressway c System --> Unified Communications Page?

Highlighted
Contributor

Re: jabber cannot connect to phone service

it turns the out the problem is simple yet easily overlooked , tcp is disabled by default in version 8.10 on vcs-control , when enabled phone services simply came up thankfully.
Highlighted
Beginner

Re: jabber cannot connect to phone service

lad to hear that you could solve the issue.

Please mark the post as solved.

Cheers Daniel

Highlighted
Beginner

Re: jabber cannot connect to phone service

Please can you share how you did this, thanks