cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
6431
Views
0
Helpful
1
Replies

Jabber cannot find your services

jasonnash1
Level 1
Level 1

Issue is Jabber error signing in from Internet, "Cannot find your services automatically". 

It's finding the Expressway E server. Believe DNS is setup correctly. 

A snippet of my attached log file that looks concerning refers to "no available Authentication Services are found", "Failed to map authenticator ID. Discovery failed.", and "Discovery failed: ServiceDiscoveryFailure" 

SyntaxEditor Code Snippet

2017-08-17 06:31:25,491 WARN  [0x000032a8] [vices\impl\DiscoveryHandlerImpl.cpp(860)] [service-discovery] [CSFUnified::DiscoveryHandlerImpl::getPriorityAuthServiceId] - No available Authentication Services are found- set priorityAuthId to be 0.
2017-08-17 06:31:25,491 DEBUG [0x000032a8] [rc\framework\ServicesDispatcher.cpp(221)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] -  executed (BT-DiscoveryHandlerImpl::getPriorityAuthServiceId) in [0] milliseconds. Waiting time was [0] milliseconds
2017-08-17 06:31:25,491 DEBUG [0x000032a8] [rc\framework\ServicesDispatcher.cpp(208)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] -  executing (BT-WebexHybridFlowConfigImpl::getConfigValue)
2017-08-17 06:31:25,491 INFO  [0x000032a8] [services\impl\ConfigServiceImpl.cpp(186)] [ConfigService-ConfigServiceImpl] [CSFUnified::ConfigServiceImpl::findConfig] - findConfig key : [CcmcipServer1] is an alias for key : [DeviceAuthenticationPrimaryServer] actual lookup done on this key - value : []
2017-08-17 06:31:25,491 WARN  [0x000016c4] [vices\impl\DiscoveryHandlerImpl.cpp(686)] [service-discovery] [CSFUnified::DiscoveryHandlerImpl::handleSuccessfulDiscoveryResult] - Failed to map authenticator Id. Discovery failed.
2017-08-17 06:31:25,491 DEBUG [0x000032a8] [rc\framework\ServicesDispatcher.cpp(221)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] -  executed (BT-WebexHybridFlowConfigImpl::getConfigValue) in [0] milliseconds. Waiting time was [0] milliseconds
2017-08-17 06:31:25,491 DEBUG [0x00002ac4] [src\framework\ServicesDispatcher.cpp(39)] [services-dispatcher] [CSFUnified::ServicesDispatcher::enqueue] - ServicesDispatcher.enqueue: BT-WebexHybridFlowConfigImpl::getConfigValue
2017-08-17 06:31:25,491 DEBUG [0x000016c4] [pters\config\ConfigStoreManager.cpp(165)] [ConfigService-ConfigStoreManager] [CSFUnified::ConfigStoreManager::getValue] - key : [ManualConnectionSettingsUpgradeCheckPerformed] skipLocal : [0]  value: [done] success: [true] configStoreName: [LocalFileConfigStore]
2017-08-17 06:31:25,491 DEBUG [0x000016c4] [anualConnectionSettingsMigration.cpp(70)] [ManualConnectionSettingsMigration] [CSFUnified::ManualConnectionSettingsMigration::Impl::isConnectionSettingsUpgradeOrResetRequired] - Manual config settings were already upgraded or reseted.
2017-08-17 06:31:25,491 DEBUG [0x000016c4] [src\framework\ServicesDispatcher.cpp(39)] [services-dispatcher] [CSFUnified::ServicesDispatcher::enqueue] - ServicesDispatcher.enqueue: BT-DiscoveryHandlerImpl::getManualAuthenticatorIdFromDispatcherThread
2017-08-17 06:31:25,491 DEBUG [0x000032a8] [rc\framework\ServicesDispatcher.cpp(208)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] -  executing (BT-WebexHybridFlowConfigImpl::getConfigValue)
2017-08-17 06:31:25,491 DEBUG [0x000032a8] [rc\framework\ServicesDispatcher.cpp(221)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] -  executed (BT-WebexHybridFlowConfigImpl::getConfigValue) in [0] milliseconds. Waiting time was [1] milliseconds
2017-08-17 06:31:25,491 DEBUG [0x000032a8] [rc\framework\ServicesDispatcher.cpp(208)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] -  executing (BT-DiscoveryHandlerImpl::getManualAuthenticatorIdFromDispatcherThread)
2017-08-17 06:31:25,491 DEBUG [0x000032a8] [rc\framework\ServicesDispatcher.cpp(221)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] -  executed (BT-DiscoveryHandlerImpl::getManualAuthenticatorIdFromDispatcherThread) in [0] milliseconds. Waiting time was [1] milliseconds
2017-08-17 06:31:25,491 DEBUG [0x000016c4] [pters\config\ConfigStoreManager.cpp(165)] [ConfigService-ConfigStoreManager] [CSFUnified::ConfigStoreManager::getValue] - key : [fallbackauthenticator] skipLocal : [1]  value: [] success: [false] configStoreName: []
2017-08-17 06:31:25,491 DEBUG [0x00002ac4] [src\framework\ServicesDispatcher.cpp(39)] [services-dispatcher] [CSFUnified::ServicesDispatcher::enqueue] - ServicesDispatcher.enqueue: BT-WebexHybridFlowConfigImpl::getConfigValue
2017-08-17 06:31:25,491 WARN  [0x000016c4] [vices\impl\DiscoveryHandlerImpl.cpp(751)] [service-discovery] [CSFUnified::DiscoveryHandlerImpl::handleFailedDiscoveryResult] - *-----* Discovery failed: ServiceDiscoveryFailure.
2017-08-17 06:31:25,491 DEBUG [0x000016c4] [src\framework\ServicesDispatcher.cpp(39)] [services-dispatcher] [CSFUnified::ServicesDispatcher::enqueue] - ServicesDispatcher.enqueue: DiscoveryHandlerImpl::callOnFailedDiscoveryResultOnDispatcherThread
2017-08-17 06:31:25,491 DEBUG [0x000032a8] [rc\framework\ServicesDispatcher.cpp(208)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] -  executing (BT-WebexHybridFlowConfigImpl::getConfigValue)
2017-08-17 06:31:25,491 INFO  [0x000032a8] [services\impl\ConfigServiceImpl.cpp(186)] [ConfigService-ConfigServiceImpl] [CSFUnified::ConfigServiceImpl::findConfig] - findConfig key : [CcmcipServer1] is an alias for key : [DeviceAuthenticationPrimaryServer] actual lookup done on this key - value : []
2017-08-17 06:31:25,491 DEBUG [0x000032a8] [rc\framework\ServicesDispatcher.cpp(221)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] -  executed (BT-WebexHybridFlowConfigImpl::getConfigValue) in [0] milliseconds. Waiting time was [0] milliseconds
2017-08-17 06:31:25,491 DEBUG [0x000032a8] [rc\framework\ServicesDispatcher.cpp(208)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] -  executing (DiscoveryHandlerImpl::callOnFailedDiscoveryResultOnDispatcherThread)
2017-08-17 06:31:25,491 INFO  [0x000032a8] [common\CertificateValidityCache.cpp(172)] [csf.cert] [csf::cert::CertificateValidityCache::clear] - Clearing accepted and rejected certificates from memory
2017-08-17 06:31:25,491 WARN  [0x000032a8] [vices\impl\DiscoveryHandlerImpl.cpp(789)] [service-discovery] [CSFUnified::DiscoveryHandlerImpl::callOnFailedDiscoveryResultOnDispatcherThread] - Discovery Failure -> (id) name :: (1001) ServiceDiscoveryFailure
2017-08-17 06:31:25,491 INFO  [0x000032a8] [src\services\impl\LifeCycleImpl.cpp(603)] [Life-Cycle-Logger] [CSFUnified::LifeCycleImpl::Impl::OnDiscoveryFailed] - OnDiscoveryFailed - Callback received
1 Reply 1

Dennis Mink
VIP Alumni
VIP Alumni

i am assuming you are using jabber in conjuntion with a vcs-e?

 

do you have all your public srv records in place?  are your jabber client registering internally?

 

please rate if helpful

Please remember to rate useful posts, by clicking on the stars below.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: