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Jabber cannot find your services

jasonnash1
Level 1
Level 1

Issue is Jabber error signing in from Internet, "Cannot find your services automatically". 

It's finding the Expressway E server. Believe DNS is setup correctly. 

A snippet of my attached log file that looks concerning refers to "no available Authentication Services are found", "Failed to map authenticator ID. Discovery failed.", and "Discovery failed: ServiceDiscoveryFailure" 

SyntaxEditor Code Snippet

2017-08-17 06:31:25,491 WARN  [0x000032a8] [vices\impl\DiscoveryHandlerImpl.cpp(860)] [service-discovery] [CSFUnified::DiscoveryHandlerImpl::getPriorityAuthServiceId] - No available Authentication Services are found- set priorityAuthId to be 0.
2017-08-17 06:31:25,491 DEBUG [0x000032a8] [rc\framework\ServicesDispatcher.cpp(221)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] -  executed (BT-DiscoveryHandlerImpl::getPriorityAuthServiceId) in [0] milliseconds. Waiting time was [0] milliseconds
2017-08-17 06:31:25,491 DEBUG [0x000032a8] [rc\framework\ServicesDispatcher.cpp(208)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] -  executing (BT-WebexHybridFlowConfigImpl::getConfigValue)
2017-08-17 06:31:25,491 INFO  [0x000032a8] [services\impl\ConfigServiceImpl.cpp(186)] [ConfigService-ConfigServiceImpl] [CSFUnified::ConfigServiceImpl::findConfig] - findConfig key : [CcmcipServer1] is an alias for key : [DeviceAuthenticationPrimaryServer] actual lookup done on this key - value : []
2017-08-17 06:31:25,491 WARN  [0x000016c4] [vices\impl\DiscoveryHandlerImpl.cpp(686)] [service-discovery] [CSFUnified::DiscoveryHandlerImpl::handleSuccessfulDiscoveryResult] - Failed to map authenticator Id. Discovery failed.
2017-08-17 06:31:25,491 DEBUG [0x000032a8] [rc\framework\ServicesDispatcher.cpp(221)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] -  executed (BT-WebexHybridFlowConfigImpl::getConfigValue) in [0] milliseconds. Waiting time was [0] milliseconds
2017-08-17 06:31:25,491 DEBUG [0x00002ac4] [src\framework\ServicesDispatcher.cpp(39)] [services-dispatcher] [CSFUnified::ServicesDispatcher::enqueue] - ServicesDispatcher.enqueue: BT-WebexHybridFlowConfigImpl::getConfigValue
2017-08-17 06:31:25,491 DEBUG [0x000016c4] [pters\config\ConfigStoreManager.cpp(165)] [ConfigService-ConfigStoreManager] [CSFUnified::ConfigStoreManager::getValue] - key : [ManualConnectionSettingsUpgradeCheckPerformed] skipLocal : [0]  value: [done] success: [true] configStoreName: [LocalFileConfigStore]
2017-08-17 06:31:25,491 DEBUG [0x000016c4] [anualConnectionSettingsMigration.cpp(70)] [ManualConnectionSettingsMigration] [CSFUnified::ManualConnectionSettingsMigration::Impl::isConnectionSettingsUpgradeOrResetRequired] - Manual config settings were already upgraded or reseted.
2017-08-17 06:31:25,491 DEBUG [0x000016c4] [src\framework\ServicesDispatcher.cpp(39)] [services-dispatcher] [CSFUnified::ServicesDispatcher::enqueue] - ServicesDispatcher.enqueue: BT-DiscoveryHandlerImpl::getManualAuthenticatorIdFromDispatcherThread
2017-08-17 06:31:25,491 DEBUG [0x000032a8] [rc\framework\ServicesDispatcher.cpp(208)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] -  executing (BT-WebexHybridFlowConfigImpl::getConfigValue)
2017-08-17 06:31:25,491 DEBUG [0x000032a8] [rc\framework\ServicesDispatcher.cpp(221)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] -  executed (BT-WebexHybridFlowConfigImpl::getConfigValue) in [0] milliseconds. Waiting time was [1] milliseconds
2017-08-17 06:31:25,491 DEBUG [0x000032a8] [rc\framework\ServicesDispatcher.cpp(208)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] -  executing (BT-DiscoveryHandlerImpl::getManualAuthenticatorIdFromDispatcherThread)
2017-08-17 06:31:25,491 DEBUG [0x000032a8] [rc\framework\ServicesDispatcher.cpp(221)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] -  executed (BT-DiscoveryHandlerImpl::getManualAuthenticatorIdFromDispatcherThread) in [0] milliseconds. Waiting time was [1] milliseconds
2017-08-17 06:31:25,491 DEBUG [0x000016c4] [pters\config\ConfigStoreManager.cpp(165)] [ConfigService-ConfigStoreManager] [CSFUnified::ConfigStoreManager::getValue] - key : [fallbackauthenticator] skipLocal : [1]  value: [] success: [false] configStoreName: []
2017-08-17 06:31:25,491 DEBUG [0x00002ac4] [src\framework\ServicesDispatcher.cpp(39)] [services-dispatcher] [CSFUnified::ServicesDispatcher::enqueue] - ServicesDispatcher.enqueue: BT-WebexHybridFlowConfigImpl::getConfigValue
2017-08-17 06:31:25,491 WARN  [0x000016c4] [vices\impl\DiscoveryHandlerImpl.cpp(751)] [service-discovery] [CSFUnified::DiscoveryHandlerImpl::handleFailedDiscoveryResult] - *-----* Discovery failed: ServiceDiscoveryFailure.
2017-08-17 06:31:25,491 DEBUG [0x000016c4] [src\framework\ServicesDispatcher.cpp(39)] [services-dispatcher] [CSFUnified::ServicesDispatcher::enqueue] - ServicesDispatcher.enqueue: DiscoveryHandlerImpl::callOnFailedDiscoveryResultOnDispatcherThread
2017-08-17 06:31:25,491 DEBUG [0x000032a8] [rc\framework\ServicesDispatcher.cpp(208)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] -  executing (BT-WebexHybridFlowConfigImpl::getConfigValue)
2017-08-17 06:31:25,491 INFO  [0x000032a8] [services\impl\ConfigServiceImpl.cpp(186)] [ConfigService-ConfigServiceImpl] [CSFUnified::ConfigServiceImpl::findConfig] - findConfig key : [CcmcipServer1] is an alias for key : [DeviceAuthenticationPrimaryServer] actual lookup done on this key - value : []
2017-08-17 06:31:25,491 DEBUG [0x000032a8] [rc\framework\ServicesDispatcher.cpp(221)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] -  executed (BT-WebexHybridFlowConfigImpl::getConfigValue) in [0] milliseconds. Waiting time was [0] milliseconds
2017-08-17 06:31:25,491 DEBUG [0x000032a8] [rc\framework\ServicesDispatcher.cpp(208)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] -  executing (DiscoveryHandlerImpl::callOnFailedDiscoveryResultOnDispatcherThread)
2017-08-17 06:31:25,491 INFO  [0x000032a8] [common\CertificateValidityCache.cpp(172)] [csf.cert] [csf::cert::CertificateValidityCache::clear] - Clearing accepted and rejected certificates from memory
2017-08-17 06:31:25,491 WARN  [0x000032a8] [vices\impl\DiscoveryHandlerImpl.cpp(789)] [service-discovery] [CSFUnified::DiscoveryHandlerImpl::callOnFailedDiscoveryResultOnDispatcherThread] - Discovery Failure -> (id) name :: (1001) ServiceDiscoveryFailure
2017-08-17 06:31:25,491 INFO  [0x000032a8] [src\services\impl\LifeCycleImpl.cpp(603)] [Life-Cycle-Logger] [CSFUnified::LifeCycleImpl::Impl::OnDiscoveryFailed] - OnDiscoveryFailed - Callback received
1 Reply 1

Dennis Mink
VIP Alumni
VIP Alumni

i am assuming you are using jabber in conjuntion with a vcs-e?

 

do you have all your public srv records in place?  are your jabber client registering internally?

 

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