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Jabber client 9.0.5 incoming declined calls are not going to voice mail

rumberonj
Level 1
Level 1

‎10-23-2012 08:25 AM - edited ‎03-17-2019 02:43 PM

If I decline a call in the Jabber client the call does not get routed to my voice mail box but if I switch the setting option to "use my computer for calls" instead of my extension it works fine. Is there a setting a need to change so when I have it on "use my phone for calls" that the call will go to my voice mail if I decline the call in the Jabber client?   

Thanks,

Luis             

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Christos Georgiadis
Level 4
Level 4

‎11-01-2012 03:20 PM

Hi Luis,

The decision to send or not the call to voicemail is taken from callmanager  and not from jabber.

I would look at the line configuration of the softphone and see if the call forward options are set correctly.

HTH,

Christos

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