Jabber Client MRA login Issue

[Karim Moustafa Ahmed]

Dears,

I have Jabber client for iPhone that try to login from outside the enteprise via MRA (8.9.2) and the jabber client version is 11.8.2 (latest version) and I got the following message  " you can not loin outside corporate network .contact your admin" and sometime "cannot Locate Service".

Any Idea,,,

Regards,,,,

[Jaime Valencia]

Do other Jabber clients work?

What troubleshooting have you done so far?

[Karim Moustafa Ahmed]

Greeting Jamie,

Yes I have other phones work fine and the same user from a different phone work fine using the same phone mode and iPhone 6 System Name: iOS iOS: 10.3.2 :

- I reset the Jabber Client more than a time.

- Verify phone can reach the Edge server

- Upgrade to the latest Jabber on the market

- Look like the phone can reach the Edge with no issue but it  is something in the login process

But I noticed the below error in the jabber.log File :

*-----* HTTP response code 0 for request #4 to https://expedgeserver.example.com:8443/[...]

2017-06-21 14:29:06,173 ERROR [0x000000016ef17000] [ls/src/http/BasicHttpClientImpl.cpp(457)] [csf.httpclient] [executeImpl] - There was an issue performing the call to curl_easy_perform for request #4: CONNECTION_TIMEOUT_ERROR

2017-06-21 14:29:06,173 INFO [0x000000016ef17000] [s/impl/ucm-config/http/HttpUtils.cpp(80)] [csf.config] [mapToHttpUtilsResult] - csf::http::HttpClientResult=[CONNECTION_TIMEOUT_ERROR] HttpUtilsResult=[CONNECTION_TIMEOUT_ERROR]