We had a 3rd party application that was having connectivity issues to CTI after modification of the VM it was on. The company initially had us reboot our CUCM cluster which fixed the issue. The next day another issue popped up that needed to be addressed which in turn caused the CTI issue again. Seeing as it was the communication between the application and CTIManager I decided to restart CTIManager. This resolved the issue the application was having and everything else that depends on CTI (i.e. UCCX, etc. ) appeared to be working as it should. It wasn't until yesterday that we realized that Jabber clients could no longer take control of their assigned desktop phones. The rest of the features work without issue (i.e. soft phone, voicemail, IM, contact list ). Jabber connectivity to desk phones was working prior to the issues with 3rd party application. As the clients depend on a Service Profile which in turn depends on UC Service profiles configured for CTI, would it be prudent to reset the UC Service profiles?
I doubt that resetting the UC Service Profiles would make any difference. Do you have CTI Manager running on multiple subscribers and checked that you restarted it on any servers that were running that?
Yes we have CTIManager running on multiple servers. There are no other issues with CTI. I did notice that the service profile was referencing 3 CTI UC service profiles, but we only have CTIManager running on the subscribers.
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