Jabber crash on android 8.1 upon launching

[DuyNguyen30952]

Hi,

I have a device running Android 8.1. It's rooted to install google play service (for industry proposal)
I have installed Jabber but it keeps crashing upon every launching.

Anyone know how can we fix this?
We use Android Device and have to root to run sev

[Miguel Castillo (miguecas)]

Hello There!

A Jabber crash requires further information in order to determine if the issue being faced is related to a known issue, configuration or even something with the device itself.

Several things are required to be known first:

1. What is the cellphone model that you the users are using and are crashing?
   1. Keep in mind the following requirements and Androdi devices supported: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_9/cjab_b_planning-guide-cisco-jabber-129/cjab_b_planning-guide-cisco-jabber-129_chapter_01.html#reference_B7B5D0E3EFA616AD31AA6FF0B2712D36
2. Which full version of Jabber is crashing?
   1. Does the behaviour changes with another version of Jabber?
   2. Does the behaviour changes with the newer version of Jabber?
   3. It is recommended to use the latest version of Jabber for testing purposes.
3. How many users are affected?
4. Is the affected user using any specific model of headset, webcam, microphone, or any other media device?
5. Provide the Jabber PRT along with the Crash Dump for further analysis.