Jabber crashes upon launching

[kalieu]

Is there a known issue with Jabber 9.1.2.12936 Window build?

After uninstalling a previous J4W build and installing this build, I'm not able to start Jabber.  It crashes immediately with PRT.

Please see attached PRT collected.

[Muhammad Maqsood Mushtaq · Accepted solution]

Hi Kathy,

This crash is being tracked by CSCuc95361. As a workaround delete credentials from following Jabber folder:

%USER%\AppData\Roaming\Cisco\Unified Communications\Jabber\CSFCredentials

Thanks,

Maqsood

[kalieu]

Thanks Maqsood.

Yes, it works after deleting the CSF\Credentials folder and re-entering all the credentials required to connect.

-Kathy