I have jabber user in a company where only cti is allowed. (cuplogin SRV)
I have defined a jabber-config.xml with initital phone selection - deskphone.
this works without issues
User has also CSF for Softphone - Register over MRA.
When jabber comes over mra then i try to connect to deskphone - even it is not supported on MRA
but it stays over minutes / hours on connecting to phone - instead of register in softphone Modus.
Any Idea ?
CUCM and IMP: 9.x
During MRA ,If you manually select the softphone ,it registers right?
and you are expecting a automatic switchover from Initial selection of Deskphone to softphone if in MRA , right ?
During MRA - when it hangs at registering with deskphone - you can not manually Switch to Softphone - as it is not responding anymore over minutes.
Yes- as MRA supports only Softphone - I would expect automatic switchover - as any other way does not make sense.
Any idea ?