I have installed CUCM 9.1.1 and presence 22.214.171.12400-8 on BE600
Presence server is integrated successfully with CUCM by the book.
All services are running and state of all them marked with green color (when I check presence ---> topology)
Axluser and CTIGw users are created and associated. 3 end users I’ve created in CUCM (I don’t’ use LDAP) successfully transferred to Presence server
So when I start my Jabber client ( Win 7, 32 bit, jabber version 9-2-4) I experience at least two problems:
•1. I can’t take control of my hard phone ( I use 6941 and 9971 ), actually I can use it only as a softphone.Also Jabber client is close itself when i start some call ( from time to time)
•2. Chat is not available and I can’t find other users
I have upgraded presence server to the latest version 126.96.36.199900-1- no changes.
I use temporary license for CUCM that I got from cisco go license site and have installed into ELM. The capacity of temp.license covers my LAB users and phones.
If I change my status on Jabber for instance, from available to DND the status of line ( DN ) on my hard phone also changed appropriate ( DND).
I use "domain.not.set" in domain field.
I will appreciate your help.
Thank you an advance,
1.Most usually that's related to problems with user/device/line association and the roles the user needs for this, check that.
2. Did you configure the .xml file to use UDS??? A directory is mandatory, if you're not using LDAP, then you're using UDS and you need to configure it.
if this helps, please rate
Thank you for your answer.
I have done LDAP connection and upgraded user service profile, but the problem is still exist
All user and devices associated with CTI
Any other idea ?
Check If you configured on the user/phone with the problem:
1) Under Cucm Serviceability Is there the service CTI manager running?
2) In order to work the chat you have to set the domain!
3) Under End User -> the device associations with the hard phone has been done, the primary ext selected, allow control Cti flagged, Service Settings you have to flag "enable user for Unified CM Im & P.." and UC Service profile that you must previously created contain the service type "CTI" and at the end of the end user page there's the Permission group "Standard Cti Enable".
4) under the Hard Phone must be the flag "allow controll from Cti"
There's something further more to check, but you can start with this.
Please rate If It's helpful
Thank you for your help.
I set the correct real domain name , after that all others sections you written me,
everything is ok, but the problem still exist.
The chat is not available and i can't control my hard phone...
I have a similar problem.
CTI connection in my jabber for windows does not establish. So, I can't use my desk phone as a primary device for placing calls.
I have found out, that this problem originates only if I use SSL for LDAP authentication in my CUCM. If I switch-off SSL - all works fine.
Hello from Russia!
Did you find the solution for these CTI problems? I've got the same sad story after upgrade from 8.6 to 9.1
I found the problem :
Under service profile in CUCM, UC service of CTI should be ip address of CUCM instead Presence server
Once i have changed it i can control my Cisco hard phone.
I have the same problem
I tried both addresses CUCM and CUP but it still doesn't work. In Jabber I see error "Unable to connect to server".
By the way:
If you are using any 69XX, 89XX, 99XX phone model or 7975 or 7931, you need to add 2 additional roles to the end user configuration:
"Standard CTI Allow Control of Phones supporting Rollover Mode" and "Standard CTI Allow Control of Phones supporting Connected Xfer and conf."
Hope this hepls!
Thanks this solved my issue when rolling out 8800 series phones. Users were working ok with 7900 series, but when we swapped phones for these users, these extra permissions were needed for CTI to work.