I have a Jabber user who is experiencing an issue when she hosts a Jabber screen share session. The viewer will see her mouse icon at a position that is up and to the left of the actual mouse position. I have not ran into this sort of issue with Jabber before, and have been unable to find anything on it. I cannot see any sort of setting which may cause the visual displacement of the mouse. The issue persists through a reinstall of the software, as well as when both the host and the viewer have the same screen resolution. All tested clients have been on version 11.1.0 build 21135. Has anyone seen this issue before, or have any recommendations of how to go about trouble shooting this?
we have recently announced a new Webex Events service with a best-in-class virtual event experience that is video-centric, intelligent, and simple to use.
Some highlights (features of new Webex Events that were not there with existing/c...
The purpose of this document is to present the different troubleshooting steps to take when some service from the Cisco IM & Presence Service Server have not started gracefully.
The States of a service
The IM&P ...
This event had place on Tuesday 20th, April 2021 at 10hrs PDT
What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to an overview of the components of the tool and the interface, attendees learned how to use ...
(view in My Videos)
Community Live- Tour of the Real-Time Monitoring Tool
(Live event - Tuesday, 20 April, 2021 at 10:00 am Pacific/ 1:00 pm Eastern / 7:00 pm Paris)
This event had place on Tuesday 20th, April 2021 at 10:00 hrs PDT
What is th...
Hello Admin Community!
I’m recruiting participants for an upcoming study looking at large meeting troubleshooting in Control Hub. If you’d like to participate, please fill out this quick, 2 min. survey. Thanks! https://www.surveymonkey.com/r/...