In our office helpdesk are using jabber screen sharing to support users .. screen sharing is working fine but when the helpdesk guy call the user they are supporting and hangup the line it doesn’t only closes the call but also ends the screen sharing
Is that there by design ? , and if it is , is there a way around it ? ... we need to have screen sharing stay when the call with the user who’s screen is shared ends..
If you do a screen share while on a call, you use BFCP, that's basically a video stream that goes along with the voice/video call you already had. That is the expected behavior.
No i start the screen share with remote control without a call , but when in midway of support i need to call the user who’s computer im controlling, Screen sharing drops as soon as i end the call.
OK, here's the thing. An IM only screen share uses RDP, a screen share during a call uses BFCP.
When you place the call, you end up using BFCP for that screen share, even if it started as an IM only screen share.
HTH
java
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