Jabber Failed Update over MRA

[Ammar Saood]

Jabber on Windows 11.x used to update perfectly over MRA in X8.7.

after upgrading Expressway to x8.8 or x8.9 jabber devices over MRA are unable to update. it fetches the Jabber-update.xml  file and pops up that there is an update available but the update process does not start.

even tried moving CiscoJabberSetup.msi and Jabber-update.xml file to CUCM TFTP server still no luck.

even ports 6970 and 6972 ports are allowed in HTTP allow list.

can anyone help me what ports jabber uses to download and update ciscojabbersetup.msi file or what exactly need to be allowed on Expressway C allow list to make it happen ?

Thanks

[Ammar Saood · Accepted solution]

Issue is resolved.

after downgrading to 11.6.2, i logged in and it started updating the jabber.

may be 11.7.x have some issue fetching the file.