Hello, I'm having this situation:In the call center we have PCs with softphones installed (Jabber) that replicate the traffic to a recorder in another site.Randomly, we are seeing high levels of Jitter in the flow that is replicated to the communicat...
Forum Posts
Resolved! Recording Jabber - Overlapping Voices
Hello, I'm having this situation:In the call center we have PCs with softphones installed (Jabber) that replicate the traffic to a recorder in another site.Randomly, we are seeing high levels of Jitter in the flow that is replicated to the communicat...
Hi , Good day. I need some help to verify if there is any configuration issue from my end. Basically i have a registered LGW to the webex calling . The incoming call is working fine , but the outgoing call is getting the following error Outgoing ca...
Dears,i have Cisco jabber and i need to lock it for a meantime or for long time// is there anyway to know which steps can help me to do that from settings?
Resolved! Cisco Jabber doesn't send PRACK
Hello Forum,Trying to understand the below.Call flow:Jabber -> CUCM -> CUBE -> ITSP.Invite to CUCM -> Invite to CUBE100 Trying to Jabber <- 100 Trying to CUCM from CUBE183 Progress -> CUBE and 183 Progress to CUCM-> At this point CUCM sends a PRACK t...
Hi, I can barely make this post so I'm writing it very basically.I'm getting this error (in the title) when trying to start a webex meeting.May anyone please help?
Hi, We are using jabber 11.6 ( for testing we have also 11.8, 12.0 ) in the CUCM Cluster ( 11.5 SU4) and users are facing weird issue while using the Jabber. Intermittently the first call of the day is experiencing the one way audio. In the logs a...
I spent a few hours on this one myself the other day in our lab and wanted to make this post in case it helps someone else in this situation. Post upgrade of our UCM cluster to 14.0SU1, Jabber would register but then not operate, same with IP Phon...
I've been asked to make simultaneous outbound calls to 4-10 cell phones from our Cisco phone system (UCM 12.5...soon to be 15) then route the first answered call, preferably into a Contact Center IVR then to a person. All subsequent answers to the ca...
Hello, I´ve disabled the Messaging and Presence features for our Jabber Clients, expecting, that past Chat Messages will be still accessible. This seems to be not the Case, since the Chat Icon in Jabber disappeared - I am sure this is just a GUI Sett...
hello, I would like export data (report or analytics) from Cisco Control Hub to Microsoft Fabric. Is there the possibility to have a scheduled job to export these data? If yes, is there the possibility to change the path where download the report (no...
Recently upgraded CUCM cluster to 14SU2 from 11.5 & Expressways from x14.0.3 to x14.0.7.Now, Jabber devices (Android, iPhone, & Windows) from the outside disconnect & reconnect every 45 seconds or so regardless of it it's on a call or not.This only a...
I have a question about the Precision Queue SLA provided by CiscoAccording to the instructions of the documentation, we are installing- Service level threshold: 20s- Service level types: abandoned calls are ignoredReference documents below:https://ww...
Hi all, When I import a user from LDAP or CUCM I am can't login with the password of the user and I must change the Passphrase in the CUAC local,so there is no option to make regular authentication?
Resolved! Fresh Windows 11 build. Jabber crashes
HiI have run into an issue with Jabber, that I can't seem to resolve.I have 3 brand new laptops that I have deployed Windows 11 to. These are different model HP laptops. All have the latest drivers. Once I install Jabber, it asks for credentials an...
