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Jabber for Android - Samsung Galaxy Tab


I am having difficulty setting up the an Android device for Jabber.  Here's where I am...

-  CUCM 8.6.1, BOTxxxx device configured, DN configured and device associated (same set up for working iPhone 3GS)

-  Device : Samsung Galaxy Tab GT-P1000

-  Jabber for Android client on Samsung Tab

-  Can ping to CUCM from Samsung Tab (same subnet)

-  Can browse to CUCM from Samsung Tab

-  After entering the Jabber client I enter the BOTxxxx & CUCM IP

-  Click verify

-  ERROR "Please check your Internet Calling Settings and try again. If the problem persists, contact your system administrator"

-  On the CUCM the device remains unregistered

Since the setup wizard does not complte there is no option to look at any logs (one for the BU?).

I have managed to set up an iPhone 3GS so was hoping the Samsung would be just as easy.

Working from doc :

Many thanks for any help

John Mc

Message was edited on April 19, 2013:  Lisa Marcyes from the Cisco Collaboration Community Team added community category and tags for greater ease in filtering (no change to content).


Re: Jabber for Android - Samsung Galaxy Tab

Hi John, can you tell me what version of the client you are using? If you are using the version on the Market, I think you can create a TAC case on this by calling Cisco Support and officially creating a case. There is a short list of officially supported devices and the Galaxy Tab International is one of them. Thx.

Re: Jabber for Android - Samsung Galaxy Tab

Hi Kenchen

I am using v8.6.4 from Market.

Just re-tried by configuring the CUCM to IP rather than hostname to dodge any DNS issue.  Still unable to register the device.

Looks like it may be TAC......


John Mc


Re: Jabber for Android - Samsung Galaxy Tab


Did you get anywhere with this problem? I have just downloaded the latest version and installed it on my Galaxy S2. Its all setup in CUCM and I have Iphones working fine, but I get the same error on my new (and first) Droid.


Re: Jabber for Android - Samsung Galaxy Tab

I am having the same issues with Jabber for Android version 8.6.4.  I am on a Samsung Galaxy 3 running Android 4.0.4

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