Jabber for iPad CUCM - Failed to connect to the specified server

[mmoulson1]

Hi,

Jabber iPad, when trying to add our CUCM I get the error "Failed to connect to the specified server".

I have followed the steps in the "Setup for Unified Communications Manager" section of the "Cisco Jabber for iPad Administrators Guide" but no joy!

Any ideas?

Thanks

Matt

[Ronald Ward]

I am getting same error, connecting to the CUP server is flawless however.

I know it is hitting the server, if I intentionally put in wrong credentials it immediately barks for bad creds.

I am using the cmterm-jabbertablet-100v10-dm.cop.sgn on 8.6.2.21900-5

[Matt Domnick]

Did you install the COP file in CM to make IPAD an option?  If so, where did you get the COP file?  Post link please.

[jbaly]

I'm getting the same error. (same CCM version as you) iphone, jabber desktop - all work fine. CUPS 8.6.4, ipad3.

[jhindmarsh]

You are not alone.  Same error here.  Has anyone rebooted their CUCM server to see if that works?

[Ronald Ward]

That is only thing I haven't done is rock the cluster, did restart tomcat to clear the image cache though.

[jhindmarsh]

Thanks for the info.  I may do that tonight as well as upgrade Presence and CUC.  I will post an update once I do that, unless someone else has a solution before then.

Thanks

Jesse

[jhindmarsh]

Rebooted the server (Business Edition) and it works great.  Sometimes I need to kill the app on the iPad to get things working after making changes in CUCM.  Otherwise, it works!

Except for the LDAP directory.  No go no matter what I try.  Followed all the docs and used port numbers 3268 and then tried 389, entered user name in the format of user@domain.tld, tried with and without password (Jabber never prompts me or gives me the option to enter the LDAP password in the app even though I have "Allow End User Configuration Editing enabled").  Using the same search path CUCM uses... no go...

Anybody have luck with this?

Thanks

Jesse

[j.huizinga]

Same here...

There is communication:

Wrong password -> it will tell you

Device not associated -> it will tell you

Anyone?

Jan

[jbaly]

Ah ha! A reboot of the publisher did the trick for me. Previously followed this doc: http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/iPad/Admin_doc/output/b_Jabber_for_iPad_admin_guide_chapter_010.html

Just logged in with my user ID and Pwd.

[jbaly]

But still not perfect. Having a bit of trouble dialing video endpoints on CCM that I can call fine from my ip phone and other devices...

[j.huizinga]

A reboot didn't help for me.

Jan

[edwardjshanley]

The reboot didn't solve the problem for me. I'm running 7.1.5 so I know the voice should work but not video but either way the client should be able to connect. Jan did you solve your problem?

Sent from Cisco Technical Support iPad App

[Ronald Ward]

Awesome to hear, will bounce the cluster tonight and see if it works. Would much rather restart the needed services though than do a full restart.

[mmoulson1]

Just bounced it now so I'll see if it works tomorrow!

Matty