Jabber for iPad phone services not working

[Joe Bohelski]

Hi all,

     I have a user with an iPhone and iPad.  Jabber works fine, both IM and phone, on the iPhone.  However, the iPad wont connect to the phone services but IM is working ok.  I'm not at all familiar with iStuff, so don't know if it's an issue with the iPad or some other configuration setting problem.  Does the iPad require a separate device from the already configured TCT device for the phone be created in UCM for it to work?

[Manish Gogna]

Hi Joe,

Which  phone services - softphone or deskphone or both are not getting connecting?

Is the login manual or automatic?

Are you able to open the CUCM and IM&P pages from the browser on iPad?

A jabber problem report can be collected after resetting jabber and logging in again to get some info about the issue.

HTH

Manish

[Varundeep Chhatwal · Accepted solution]

Hello Joe,

Please make sure you select " jabber for tablet" as device once you configure ipad on cucm. if you use configure TCT , it will not work.

Also for ipad , you need to prefix TAB before the device name.

For eg , if you want to configure a tab for USER1 then configure jabber for tablet in CUCM with device name as TABUSER1. 

Also please make sure the sip profile assigned to ipad is correct.

[Joe Bohelski]

Thanks, Varundeep.  That's all it was.  I didn't realize iPads and iPhones were configured separately in UCM.

[Varundeep Chhatwal]

great. refer below for more info.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_6/cjab_b_on-premises-deployment-ciscojabber-116/cjab_b_on-premises-deployment-ciscojabber-116_chapter_01110.html

[kim jones]

Thank you so much for putting this in plain text so I could program quickly!