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Participant

Jabber for iPhone - Phone Services not working

All,

Has anyone ever seen a scenario like this before:

1. Cisco Jabber for Windows working all OK with Phone Services

2. Cisco Jabber for iPhone will not connect to Phone Services

3. Both clients connect from the same source network

4. Both using the same DNS servers

5. The iPhone client is erroring with DNS lookups on the CUCM TFTP... Also can't browse to it from Safari

6. But this works all OK from Windows on the same network... :/

 

Any ideas?

D

33 REPLIES 33
Beginner

Re: Jabber for iPhone - Phone Services not working

Make sure you have SIP TCP turned ON (it's OFF by default)

Go to Configuration > Protocols > SIP.  Set TCP mode to On.

Participant

Re: Jabber for iPhone - Phone Services not working

Hi Scott,

 

Are you referring to Cisco Expressway configuration? This is all corporate access to CUCM with no MRA involvement.

 

Thanks

D

Beginner

Re: Jabber for iPhone - Phone Services not working

Yes, I was referring to Expressway MRA. If it is just Desktop jabber phone services you nee, have you created CSF devices?

Participant

Re: Jabber for iPhone - Phone Services not working

Hi Scott,

The issue is not with Cisco Jabber for Windows. The issue is only with Cisco Jabber for iPhone as per my original post details...

Thanks
D
Beginner

Re: Jabber for iPhone - Phone Services not working

...or in the case of iPhones, a TCT device?

Device prefixes:

Desktop=CSF[username]

iPhone=TCT[username]

Droid=BOT[username]

Tablet=TAB[username]

Participant

Re: Jabber for iPhone - Phone Services not working

Hi Scott,

Yes a TCT device exists in the CUCM.

The PRT from the iPhone mentions it can't resolve DNS on the CUCM TFTP, but Jabber Desktop with the same DNS server can perform this lookup all OK.

Thanks
D
Hall of Fame Cisco Employee

Re: Jabber for iPhone - Phone Services not working

So, the IM&P portion of Jabber does work?

Are the IM&P servers using hostname/FQDN? or IP?

HTH

java

if this helps, please rate
Participant

Re: Jabber for iPhone - Phone Services not working

Jamie,

IMP works all ok, issue is just Phone Services

IMP servers are hostname/FQDN

It is very odd as Jabber desktop works fine on the same network...

Any ideas?
D
Beginner

Re: Jabber for iPhone - Phone Services not working

Yes im have same problem, with new IOS Jabber not working on Phone Anymore :-(  and cant see how resolve this (speciality Ihone 7, / Plus, 8 and X..... with 6 or 6s this wonking fine)

Participant

Re: Jabber for iPhone - Phone Services not working

Is Jabber connecting all OK to IM?

Is your issue just with Jabber Phone Services?

 

Thanks

D

Beginner

Re: Jabber for iPhone - Phone Services not working

Hi,

 

Did you manage to get this resolved? I have exactly the same issue!  Jabber phone services lost for Iphone and Android when on local network.

 

Thanks

Re: Jabber for iPhone - Phone Services not working

Our Windows and Android clients work flawlessly on our test but iphones can only use IM or phone services but not both and directory does not work in either scenario.
Beginner

Re: Jabber for iPhone - Phone Services not working

Hi,

I have this issue all of a sudden.  Android and Apple devices have lost phone service capability, when on local network (not MRA).

 

Can anyone provide some assistance?

 

Thanks

Highlighted
Beginner

Re: Jabber for iPhone - Phone Services not working

Dear collegues,

 

Have you ever solved this problem?

 

Best regards,

A

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