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jhasen
Beginner

Jabber for iphone. Unable to register

Hello,

   I am having problems to register my iphone client to CUCM.

   I am using CUCM 9.1.1 with last COP file installed and Jabber for iphone 9.1. I have followed all the steps according to the Admin guide

1.- Change Service Parameters > SIP Dual Mode Alert Timer to 3000

2.- Change SIP Profile and keepalive/register/subscribe timers

3.- Crate device Phone > Add New > Cisco Dual Mode for iphone

      Device Name is TCTJOSEHER

Assign a number  and associate to end user JoseHer

4.- Associate device to user and associate CCM End user and CTI enabled permisions

Standard CCM End User

Standard CCM Gateway Administration

Standard CCM Phone Administrator

Starndard CTI xfer and conf

Standard CTI... rollover

Standard CTI Enabled

After multiple attempts, i cannot register the phone.

Looking to the logs it seems the phone try to register with no success

[TCTConnectionManager ssaCallbackWithStatus:] Starting VoIP account

-- 2013-06-20 12:25:41.055 DEBUG [3d73eb88] - [CSIPhoneManager switchToMode:] Already in mode CSIPhoneModeSoftphone

-- 2013-06-20 12:25:41.056 DEBUG [3d73eb88] - [CSIPhoneManager setStatus:] Setting status from CSIPhoneStatusDisconnected to CSIPhoneStatusRegistering

-- 2013-06-20 12:25:41.056 DEBUG [3d73eb88] - [CSIPhoneManager setSelectedDevice:] New selected device (null) using protocol --

-- 2013-06-20 12:25:41.056 INFO [3d73eb88] - [TCSessionViewManager softphoneStatusDidChange:] Softphone status changed to CSIPhoneStatusRegistering.

-- 2013-06-20 12:25:41.057 DEBUG [3d73eb88] - ##call count = 0

-- 2013-06-20 12:25:41.060 DEBUG [3d73eb88] - -[TCTConnectionManager softphoneStatusDidChange:]

-- 2013-06-20 12:25:41.061 DEBUG [3d73eb88] - [UMCVoipAccount setConnectionStatus]: Connecting

-- 2013-06-20 12:25:41.075 DEBUG [3d73eb88] - UCM connection attempted over cellular in foreground

-- 2013-06-20 12:25:41.078 DEBUG [3d73eb88] - [CSIPhoneManager registerClient:] tftpAddress: 10.200.1.167  mode: CSIPhoneModeSoftphone, devicename: TCTJOSEHER

-- 2013-06-20 12:25:41.079 DEBUG [3d73eb88] - CSIPhoneHelper::setLocalAddress - Setting client IP address to 192.168.208.201

-- 2013-06-20 12:25:41.087 DEBUG [3d73eb88] - CSIPhoneHelper::setCachePath - Setting phone cache path to /var/mobile/Applications/5ED6CCB8-FFB7-47A5-9D18-D78A5FB71A98/Documents/Caches/

-- 2013-06-20 12:25:41.089 DEBUG [3d73eb88] - CSIPhoneHelper::registerClientByDeviceID - Registering with tftpAddress: 10.200.1.167 deviceName: TCTJOSEHER

-- 2013-06-20 12:25:41.092 DEBUG [3d73eb88] - onNormalCapabilitiesUpdated

-- 2013-06-20 12:25:41.093 DEBUG [3d73eb88] - -[CSIPhoneManager normalCapabilitiesUpdated:type:]

-- 2013-06-20 12:25:41.093 DEBUG [3d73eb88] - [CSIPhoneManager normalCapabilitiesUpdated:type:] Received 0 for CAPA_CONV

-- 2013-06-20 12:25:41.093 DEBUG [3d73eb88] - [CSIPhoneManager normalCapabilitiesUpdated:] self.status 2

-- 2013-06-20 12:25:41.094 DEBUG [3d73eb88] - [CSIPhoneManager hangUpPendingCallForLostCapabilities:] ringingSessions count : 0

-- 2013-06-20 12:25:41.141 DEBUG [3d73eb88] - [EMAccount connectionStatusDidChange]: Active voip account is nil. Update isEMServiceAvailable and isSignedIn.

-- 2013-06-20 12:25:41.142 DEBUG [3d73eb88] - [UMCAccountManager connectionStatusDidChange]: post AccountManagerDidChangeConnectionStatusNotification for voip or otherServices change 0

-- 2013-06-20 12:25:41.142 DEBUG [3d73eb88] - [UMCVoipAccountViewController updateCtiStatusOnConnectionChange] - #ctiEnabled deskphone: (null), ctiStatusString:Not Configured

-- 2013-06-20 12:25:42.976 DEBUG [3d73eb88] - Analytics connection failed! Error - The request timed out.

-- 2013-06-20 12:26:11.079 INFO [3d73eb88] - ...previous log message repeated 10 times...

-- 2013-06-20 12:26:11.079 INFO [3d73eb88] - [CSIPhoneManager registrationDidTimeout:] An attempt to register timed out. Unregistering client.

-- 2013-06-20 12:26:11.084 DEBUG [3d73eb88] - [CSIPhoneManager unregisterClientWithError:] Unregistering client.

-- 2013-06-20 12:26:11.085 DEBUG [3d73eb88] - [CSIPhoneManager setStatus:] Setting status from CSIPhoneStatusRegistering to CSIPhoneStatusDisconnecting

-- 2013-06-20 12:26:11.085 DEBUG [3d73eb88] - [CSIPhoneManager setSelectedDevice:] New selected device (null) using protocol --

-- 2013-06-20 12:26:11.085 INFO [3d73eb88] - [TCSessionViewManager softphoneStatusDidChange:] Softphone status changed to CSIPhoneStatusDisconnecting.

-- 2013-06-20 12:26:11.086 DEBUG [3d73eb88] - ##call count = 0

-- 2013-06-20 12:26:11.086 DEBUG [3d73eb88] - -[TCTConnectionManager softphoneStatusDidChange:]

-- 2013-06-20 12:26:11.086 INFO [3d73eb88] - [TCTConnectionManager softphoneStatusDidChange:] CSIPhoneStatusDisconnecting, Softphone status set to DISCONNECTED.

Also in the CUCM you can see the attempts to register (so discard connectivity issues) that are seen from the CUCM

The error received is UNABLE TO CONNECT

any help would be appreciated.

thanks in advance.

1 REPLY 1
ahmed.itc
Beginner

Hello

I have same your problem but I didnt change or add anything from CUCM 9 all configuration as default.

thanks

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