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Enthusiast

Jabber for Mac 11.6 Update URL Problem

Hi All - I'm having some trouble with my jabber update xml - Jabber for Mac clients receive "problem with download" error message...  does anyone see a problem with my jabber update xml file?

<JabberUpdate>
  <App name="JabberWin">
   <LatestBuildNum>35037</LatestBuildNum>
   <LatestVersion>11.6.0</LatestVersion>
   <Message>
    <![CDATA[ <b>There is new version of Cisco Jabber!!! ]]>
   </Message>
   <DownloadURL>
    http://prd-fs-01.ignitecsg.com/JabberUpdate/CiscoJabberSetup.msi
   </DownloadURL>
  </App>
  <App name="JabberMac">
   <LatestBuildNum>235520</LatestBuildNum>
   <LatestVersion>11.6.0</LatestVersion>
   <Message>
    <![CDATA[ <b>There is new version of Cisco Jabber!!! ]]>
   </Message>
   <DownloadURL>
    "http://prd-fs-01.ignitecsg.com/JabberUpdate/Cisco-Jabber-Mac-11.6.0.235520-64245738-MC0CFEjxQKnTvq+20k0D+QxjUd_L1pcxAhUAmdDxKIBlPn0_hpuNVTHR7Q8tcg8!.zip"
   </DownloadURL>
  </App>
</JabberUpdate>

Everyone's tags (1)
4 REPLIES 4
Highlighted
Beginner

Cisco Jabber only retrieves

  • Cisco Jabber only retrieves configuration from service profiles on Cisco Unified Communications Manager if the client gets the _cisco-uds SRV record from a DNS query.

    In a hybrid environment, if the CAS URL lookup is successful Cisco Jabber retrieves the configurations from Cisco WebEx Messenger service and the _cisco-uds SRV record is ignored.

  • In an environment with multiple Cisco Unified Communications Manager clusters, you can configure the Intercluster Lookup Service (ILS). ILS enables the client to find the user's home cluster and discover services.

    If you do not configure ILS, then you must manually configure remote cluster information, similar to the EMCC remote cluster set up. For more information on Remote Cluster Configuration, see the Cisco Unified Communications ManagerFeatures and Services Guide.

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Enthusiast

This is mine

This is mine

Only differences I see are the quotes in the download url, the xml header and that my Mac application is before Windows

<?xml version="1.0" encoding="utf-8"?>
<JabberUpdate>
<App name="JabberMac">
<LatestBuildNum>209355</LatestBuildNum>
<LatestVersion>10.6.1</LatestVersion>
<Message><![CDATA[<p><b>New and Changed Features in Release 10.6(1)</b></p>
<p>Personal Rooms</p>
<p>Cisco Jabber for Mac supports escalation to personal rooms.</p>
]]></Message>
<DownloadURL>http://domain.com/Work/Cisco-Jabber-Mac-10.6.1.209355-59205389-MC4CFQCSDwae1qBE2x4mxdwlFwuaoeXfJQIVAJQhyTa0wRcYJLVDm9Cs0LPAIiww.zip</DownloadURL>
</App>
<App name="JabberWin">
<LatestBuildNum>59142</LatestBuildNum>
<LatestVersion>10.6.2</LatestVersion>
<Mandatory>true</Mandatory>
<Message><![CDATA[<p><b>New and Changed Features in Release 10.6(2)</b></p>
<p>Call Forward Number Remembered in Client<p>
<p>In previous releases, when the user forwarded calls to another number, the number was removed from the client after call forward was turned off by the user. In 10.6(2), the last call forward number is saved in the call forward menu. Any time the user selects to forward calls to a new number, the previous call forward number is replaced.</p>
]]></Message>
<DownloadURL>http://domain.com/Work/CiscoJabberSetup.msi</DownloadURL>
</App>
</JabberUpdate>

Beginner

I am having the same problem.

I am having the same problem.  I think downloadURL in the release notes is invalid.  I have seen this before and Cisco produced a correction. 

Beginner

Hi Everyone, I found a fix

Hi Everyone, I found a fix for this. The download URL for Mac does not like the "+" symbols in the string. Once I removed the + symbols it worked like a charm. Here is my update.xml file for reference.

<JabberUpdate>
<App name="JabberMac">
<LatestBuildNum>235520</LatestBuildNum>
<LatestVersion>11.6.0</LatestVersion>
<Mandatory>false</Mandatory>
<Message><![CDATA[<b>Update to Jabber 11.6.0 required.</b><ul></ul>This update is needed in order to patch a security vulnerability. The installation process will take less than 2 minutes and restart your Jabber client. Your contacts, and chat history will be saved. Press install to start, or exit to quit Jabber.]]></Message>
<DownloadURL>https://s3-us-west-2.amazonaws.com/jabberupgrade/Cisco-Jabber-Mac-11.6.0.235520-64245738-MC0CFEjxQKnTvq20k0DQxjUd_L1pcxAhUAmdDxKIBlPn0_hpuNVTHR7Q8tcg8!.zip</DownloadURL>
</App>
<App name="JabberWin">
<LatestBuildNum>35037</LatestBuildNum>
<LatestVersion>11.6.0</LatestVersion>
<Mandatory>false</Mandatory>
<Message><![CDATA[<b>Update to Jabber 11.6.0 required.</b><ul></ul>This update is needed in order to patch a security vulnerability. The installation process will take less than 2 minutes and restart your Jabber client. Your contacts, and chat history will be saved. Press install to start, or exit to quit Jabber.]]></Message>
<DownloadURL>https://s3-us-west-2.amazonaws.com/jabberupgrade/CiscoJabberSetup.msi</DownloadURL>
</App>
</JabberUpdate>

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