Jabber for Windows 9.1 closes itself

[tim-griffin]

On our Windows 7 machines we have had issues where Jabber 9.1 just closes itself out. Sometimes when you go to click it on the task bar it disappears just as the cursor gets close to it. It isn't running anymore when we look at the task manager. There is no warning, no errors - nothing. Relaunching Jabber 9.1 then works again for an intermittant period of time. Sometimes you go to use it and it's gone from the task bar - closed itself out. We haven't had this happen in the 9.0(1) or 9.0(4) versions - ONLY in 9.1

Message was edited on April 19, 2013:  Lisa Marcyes from the Cisco Collaboration Community Team added community category and tags for greater ease in filtering (no change to content).

[keglass]

Hi, Tim,

I'm sorry you are experiencing problems with Jabber for Windows. I recommend you post this and future technical support questions to the Jabber Clients Support Community (https://supportforums.cisco.com/community/netpro/collaboration-voice-video/jabber) where our Cisco technical support experts provide debugging assistance. Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert debugging assistance.

We do encourage you to participate in the Cisco Collaboration Community and to also join our Cisco Collaboration User Group program!  In the community, we encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality. If you are a customer or partner, you can also join the user group program to be eligible for member-only events and influence product direction.

We hope to hear from you again.

Kelli Glass

Moderator for the Cisco Collaboration Community