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Jabber for Windows - Method of Operation

All, 

With Jabber for Windows Phone When We use for calls, we have enabled phone icon (image Calls_Enable.png) but File-> Options without video option (file File_Options_3.png). 


When we use Computer for calls, we have File-> Options Video option enabled (File_Options_2.png file) but calls for disabled icon (file Calls_Disable.png). 

See all attached files That I Mentioned.

My question is about the method of operation. If by design Jabber will only allow video When in softphone mode, how do I perform a video call then? Could anyone help me understand how the Jabber for Windows operate? Is there a user guide that helps?

Thanks,

Luciane de Medeiros

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Cisco Employee

Jabber for Windows - Method of Operation

Cisco Jabber for Windows 9.0.2 Release Notes

  • As  of this release, Cisco Jabber for Windows supports video  desktop sharing in software phone mode only. Video desktop  sharing is not available in desk phone mode.
  • http://www.cisco.com/en/US/partner/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_rn_chapter_01.html

    HTH

    java

    if this helps, please rate

    www.cisco.com/go/pdihelpdesk

    HTH

    java

    if this helps, please rate

    View solution in original post

    4 REPLIES 4
    Hall of Fame Cisco Employee

    Jabber for Windows - Method of Operation

    Cisco Jabber for Windows 9.0.2 Release Notes

  • As  of this release, Cisco Jabber for Windows supports video  desktop sharing in software phone mode only. Video desktop  sharing is not available in desk phone mode.
  • http://www.cisco.com/en/US/partner/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_rn_chapter_01.html

    HTH

    java

    if this helps, please rate

    www.cisco.com/go/pdihelpdesk

    HTH

    java

    if this helps, please rate

    View solution in original post

    Highlighted

    Jabber for Windows - Method of Operation

    Hello, Java.

    My problem was all long time the register of Jabber. I had configured as ECPusername. I'd Configure CSFusername and it is work.

    Thank you!

    Luciane de Medeiros

    Hall of Fame Cisco Employee

    Re: Jabber for Windows - Method of Operation

    Interesting, I just replied another thread on which the question was about using CSF vs ECP in device name. Theory says it should work either way, but you're telling me you had problems that way.

    In my lab I use CSF, I'll lab up a couple of users with the other naming convention and see if I face any issues.

    At least with CSF all my jabber features and configs from the .xml are fine.

    HTH

    java

    if this helps, please rate
    Beginner

    Jabber for Windows - Method of Operation

    Hi

    I actually have this same issue ( as described by Luciane Batista) but i have jabber 9.0.5 for windows running.

    CUPS : System version: 8.6.4.11900-1

    CUCM: System version: 8.6.2.22900-9

    Please can you help.

    Thank you.

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