11-11-2012 08:19 PM - edited 03-17-2019 02:46 PM
Jabber 9.1
CUCM 7.1.3
Windows 7 32 bit
Cisco Presence 8.0.2.10000-30
Jabber for windows - periodically tries to re-install and fails. After install Jabber works for awhile but then when trying to open another program(Outlook, IE Explorer) it tries to re-install. If I go to the directory where the install files are and do repair it works. This seems like a conflict with another application.
I see this in the Windows application event log:
Detection of product '{4EB9D7DD-65B5-44ED-B877-CE3EF9B4530F}', feature 'Cisco_Jabber_Files', component '{7CB949BE-2270-4992-9C4C-8FDDB90F6FE2}' failed. The resource 'C:\Program Files\Cisco Systems\Cisco Jabber\JabberMeeting\DesktopShare\atgpcdec.dll' does not exist.
Jabber 9.1
CUCM 7.1.3
Windows 7 32 bit
Cisco Presence 8.0.2.10000-30
11-12-2012 08:27 AM
Hi,
Do you have WebEx Productivity plugin installed on the machine? I can reproduce this problem after exiting Jabber, creating a One-click meeting from Outlook and restarting Jabber. Please provide further information to help me open a defect.
- What was the version of Jabber on this machine prior to 9.1.0?
- What is the version of the WebEx productivity tool plugin (if it is installed)?
- Is there a particular sequence that you can follow to reproduce it everytime?
Thanks,
Maqsood
11-12-2012 08:51 AM
I have re-opened an existing defect (CSCtz84051) to track this problem.
Thanks,
Maqsood
11-12-2012 01:27 PM
I did as you suggested - quit Jabber, opened a one-click from Outlook and then tried to start Jabber again. I got the same error as noted above. Is there a work-around for this?
Thanks,
Bill
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