I have successfully configured a global jabber-config.xml file, but it seems my Jabber client (version 9.1.1) will only show 2 phone numbers when you right-click and "View Profile". I can see the 3 numbers when you pull down the dropdown on the contact to make a call, however . I can go back and forth amongst the "telephoneNumber", "ipPhone", and "mobile" attributes from the AD server, but never all three at once in the "View Profile".
Here is my xml file and what I see in Jabber, below that. Can I get 3 numbers to show? How, or why not?
<?xml version="1.0" encoding="utf-8"?>
Solved! Go to Solution.
I have the same issue with CUCILync v9.2. Only the work phone number is shown under "view profile". Under "call" option, only work and other phone number are shown. Please see the attached image.
Do you know why?
Here is my xml config:
Even we were facing the same issue when the DirectoryServerType was EDI .
We have changed EDI to UDS . Post changes we are able to see all 3 contacts on my jabber client.
Pls changed the DirectoryServerType to UDS and map the attributes to it .
You can use below link to jenerate new jabber-config.xml file with UDS directory type.
with UDS, CUCILync gets contact info from CUCM. My CUCM which syncs with LDAP has only one phone number field (phone number, which is mapped to telephonenumber LDAP field). I don't see how CUCILync can list multiple phone numbers.
Could you explain?
In reply to above: UDS does NOT get contact information from AD directly. It gets it from CUCM, which can be synced to AD, but only provides the one phone number as Hao Dao noted above. What Hao is attempting to do with EDI integration should work. My original post above ended up being a bug in the version of the client that I was using. Updating to the latest release immediately corrected my original issue. You may want to open a TAC case and see if they can reproduce, as you may have a bug, too.