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Contributor

Jabber IM for Android crashes on login everytime

I am unable to get Jabber IM to load successfully. Right after i see my contacts list the application crashes without fail Uninstalled many times with no success.

Phone: Moto X

Andriod: 4.4.2

Jabber 9.6.1

8 REPLIES 8
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Cisco Employee

Interesting, we will test this as well and let you know the results

Do you happen to have any other Jabber/XMPP IM clients on the Android device?

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I had installed Cisco Jabber voice, but have since uninstalled. I also use Google hangouts for SMS/chat. Please let me know if you want any logs from my phone. I loved Jabber chat and miss it!

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Please share the logs from your phone so that I can compare the logs with mine.

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How do I pull the logs directly for this application? I can see the logs, but am unable to copy the logs to send to upload.

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Any update on this?

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Beginner

Hi Trent,

 

I just tested in my Moto X and I face the same problem. The issue happens only in On-Prem mode. I'm using IM&P 10.x. I will check the logs and see what is happening.

 

Everytime Jabber re-starts, the certificate pop-up again come up although I click 'Continue' everytime.

 

HTH

Nirmal Issac

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Contributor

  smiley

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Beginner

Mine crashes shortly after logging in,

using android 4.2.2