Jabber IM for Android crashes on login everytime

[TrentCook]

I am unable to get Jabber IM to load successfully. Right after i see my contacts list the application crashes without fail Uninstalled many times with no success.

Phone: Moto X

Andriod: 4.4.2

Jabber 9.6.1

[RAJAMANI Nallakaruppan]

Interesting, we will test this as well and let you know the results

Do you happen to have any other Jabber/XMPP IM clients on the Android device?

[TrentCook]

I had installed Cisco Jabber voice, but have since uninstalled. I also use Google hangouts for SMS/chat. Please let me know if you want any logs from my phone. I loved Jabber chat and miss it!

[Nirmal Issac]

Please share the logs from your phone so that I can compare the logs with mine.

[TrentCook]

How do I pull the logs directly for this application? I can see the logs, but am unable to copy the logs to send to upload.

[TrentCook]

Any update on this?

[Nirmal Issac]

Hi Trent,

I just tested in my Moto X and I face the same problem. The issue happens only in On-Prem mode. I'm using IM&P 10.x. I will check the logs and see what is happening.

Everytime Jabber re-starts, the certificate pop-up again come up although I click 'Continue' everytime.

HTH

Nirmal Issac

[TrentCook]

  

[scheived]

Mine crashes shortly after logging in,

using android 4.2.2