I have installed the Jabber client, version 9.0.5 on a users computer running Windows 7 64bit. When they enter their user credentials to login in, it attempts to download a SAML2AuthService.xml file, and will not authentica the user.
Do you have SSO enabled in your organization? Can you attach a problem report (Help-> Report a problem...) from failed login attempt with this thread for investigation. If you do not want to attach problem report here then please open a support case with Cisco TAC.
No, not required for this unless client is crashing. Please create PRT as below:
- Exit Jabber
- Delete all logs from C:\Users\username\AppData\Local\Cisco\Unified Communications\Jabber\CSF\Logs
- Start Jabber and attempt sign in. Wait for a minute and create problem report (Help -> Report a problem)
- If you dont get to the logged in stage, then exit client and create problem report from Jabber menu in start menu->All Programs
- Attach report with this thread
I have the same issue on a corporate PC. Jabber version version 11.8.3 Build 51659. Unable to sign in to Jabber - hangs up in "Signing in..." screen and pops up a file download message pointing to SAML2AuthService.xml file. Screen capture of the popup message is attached. The following fixes were attempted, but the problem still persists:
- Uninstalled/reinstalled Jabber
- Uninstalled/reinstalled WebEx productivity tools
- Reset Jabber
- Cleared Internet Explorer and Chrome caches and reset all browser settings to nominal
Attempted to attach a problem report, but .zip files are not supported as attachments.