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pcummings
Beginner

Jabber (Movi) 4.4 Mac - Black Image when connecting to Endpoint

I've noticed that on the Jabber 4.4 for Mac client, when I dial into an endpoint (I use C40, C20, and SX20), occasionally all I see on the client is a solid black image.  The farend does see the person in front of the client.  If you quit the client, and redial the endpoint, it will most likely connect correctly.  I would say about 25% of the time, it requires multiple attempts until the client can display the video.

I verified that the endpoint was transmitting video.  My search history in VCS shows the call conntected without issue.

Has anyone seen this?

1 REPLY 1
Alok Jaiswal
Cisco Employee

Hi Patrick,

have you checked your antivirus? is it blocking something. try to disable the antivirus and check again..

collect the wireshark on the pc as well. it will give much clear idea.

thanks

alok

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