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Jabber MRA visual voicemail not working

joeharb
Level 5
Level 5

Working on MRA deployment and everything is working as expected except Visual Voicemail.  From the client "You do not have permissions to access this voicemail server".  I have checked the allowed List and Voicemail configuration on the Expressway appears to be good one thing that I have noticed is that the node discovered is not fully qualified it is just the hostname of the connection server.

Expressway verison 12.7.1 CUCM/IM/Connection 12.5

Any help would be appreciated on how to check logs or find any errors...

Thanks,

Joe

1 Accepted Solution

Accepted Solutions

Updated: I changed the default methods to include delete and it works correctly..

Thanks,

Joe

View solution in original post

5 Replies 5

b.winter
VIP
VIP

Have you configured an allow list for the mailstore server in EXP-C?

Check if the allowe list in EXP-C added both the unity server IP address and FQDN

if not add the missing one 

joeharb
Level 5
Level 5

The FQDN is in the allowed list, I have added both https and http entries for the IP address with no success.  I am able to login to the https://IPofCONNECTION/inbox directly through a browser without issue.  

Please advise,

Joe

Update, I change the entries that I had added with the IP to be the Hostname and I can now see and hear the voicemails, but for some reason it will not allow me to delete them.  Any suggestions?

Thanks,

Joe

Updated: I changed the default methods to include delete and it works correctly..

Thanks,

Joe