Hi
I have never found the work around specified in CSCus78888 to work either. Assuming you too are using a Windows 10 PC, try this:-
In Cisco Jabber, click the gear icon at the top right hand corner.
1). Click "Settings".
2). Click "Audio".
3). Select your preferred speaker and microphone options.
4). Click "Apply".
5). Drag the grey scroll bar down on the right of the settings dialogue box until you see "Advanced >>".
6). Click "Advanced>>".
7). There will be 3 dialogue boxes with the headings "Ringer/Alerts":, "Speaker:" and "Microphone": Under "Speaker:" and "Microphone", you will see the selections you made at step 3 with a blue tick against them but they may not be listed as the first option at the top of their respective lists.
8). Click on your preferred option so that it is highlighted , (in my case I have Headset Earphone (2-Jabra Evolve 20 MS) and Headset Microphone (2-Jabra Evolve 20 MS)) and use the arrows underneath each dialogue box to re-order the list so that your preferred options, i.e the one with the blue ticks are the first item listed in their respective lists.
9). Click "Apply" .
10). Click "OK" to close the dialogue box. The screen shot below may help.
[cid:image001.png@01D7898F.E6E142D0]
