Is there a reason why I can't send audio through my desk phone when using a 9971 or Cius as my desk phone?
Message was edited on April 19, 2013: Lisa Marcyes from the Cisco Collaboration Community Team added community category and tags for greater ease in filtering (no change to content).
Solved! Go to Solution.
It should work if you have selected the 9971 or Cius from Jabber client and your IT Administrator has provisioned the device to “Allow Control of the device from CTI.”