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Beginner

Jabber settings deleted

We are running CUCM 8.6 and Jabber 9.x. A small portion of our Windows 7 users have a problem where occasionally (maybe once a month) their server settings are deleted and they are not able to login. They have to select the Presence type and enter the server address again before they can login. And then will then need to adjust their preferences again. It usually affects the same users. Any ideas?

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Cisco Employee

Re: Jabber settings deleted

this was a a known issues and is fixed in 9.6.

View solution in original post

4 REPLIES 4
Cisco Employee

Jabber settings deleted

What version of Jabber?

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Beginner

Re: Jabber settings deleted

I think they are at 9.2.x. I'm not in the office today but I will if I can get exact versions.

Cisco Employee

Re: Jabber settings deleted

this was a a known issues and is fixed in 9.6.

View solution in original post

Beginner

Re: Jabber settings deleted

Thank you. I got replies from a few users:

Version 9.2.4 Build 4528

Version 9.2.5 Build 9148

I will see about pushing 9.6.

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