Jabber stops working

[GTC Hubgrade]

Hi,

I need some help if someone already have an experience with this issue.

I have a cucm version 11.5 and a UCCX 11.5, we have about 30 agents in the UCCX working with Jabber.

They all have the same operation system, and the same jabber version Jabber_for_Windows-11.7.0.42920, but we have one of the agents that the jabber sometimes crash and i dont understand why.

I already unistall jabber app, delete the local and the roaming folders, and install again, but nothing.

I change the extension, the issue mantains.

Can someone give a help?

Best Regards,

Hugo Sousa 

[Jaime Valencia]

Does Jabber gives the user the option to generate a PRT when that happens?

Or have you looked at a PRT right after it happens?

[GTC Hubgrade]

Hi Jaime,

Thanks for your feedback.

Yes, i think it gives the opportunity to get the PTR. 

I Didnt look at the PTR, but in the next time i going to check.

Can you tell me at i have to do? I know how to get the PTR, but i have to select an area, right?

Regards,

Hugo Sousa

[Jaime Valencia]

You're interested in the logs that are generated, you will need to review them to try to find pointers of what might be going on.