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Jabber User's connection to Unity Connection stops working

joeharb
Level 5
Level 5

Randomly a user's connection to voicemail within Jabber stopped working.  We have reset Jabber but it still gives an error in the Connection status:

 

Status:  Not connected: Waiting To retry.

Address:  fqdnofconnection

Port:  443

Protocol:  VMREST (HTTPS)

 

 

We have verified the COS of the voicemail is correct.  The end user can login into the inbox via fqdn and AD creds.

 

Any suggestions?

 

Joe

1 Reply 1

Gregory Brunn
Spotlight
Spotlight

Interesting that it is just the one user..

 

I would say time to set up traces and pull them via RTMT to see what might be happening for that one users.

Jabber applicable traces on the Unity Connection side can be found here.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/troubleshooting/guide/b_11xcuctsg/b_11xcuctsg_chapter_0101.html

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