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Jabber v15.0.2.59721 – Application randomly stealing focus (foregrou

Halain00
Level 1
Level 1

Hello Community,

After upgrading to Cisco Jabber version 15.0.2.59721 (Build 309721), we started experiencing a strange behavior across several Windows 10  workstations.

Problem:

Jabber intermittently brings its window to the foreground without user interaction.

It does so silently (no incoming call, no chat popup, no system notification), disrupting whatever the user is doing — including fullscreen presentations or remote sessions.

 

🧪 Observations:

  • The issue is reproducible on multiple devices.
  • Occurs whether Jabber is minimized or running in background.
  • No specific event or user action seems to trigger the focus switch.
  • Nothing noticeable appears in Event Viewer or Jabber logs at the moment it happens.
  • Jabber is configured to start automatically at login with standard settings.

Impact:

This behavior interrupts workflows and reduces user experience quality, especially during calls, demos, or screen sharing.

Questions:

  • Has anyone else experienced similar focus-stealing behavior with this version?
  • Is there any known bug, patch, or configuration tweak to prevent this?
  • Could this be related to background syncs (e.g., Outlook calendar, presence updates)?

We haven’t found any workaround yet. Any help or guidance would be appreciated!

Thanks in advance,

1 Reply 1

Brad Magnani
Cisco Employee
Cisco Employee

If you haven't already, I would open a TAC SR to troubleshoot.  There's been bugs in past versions with behavior like this (which have been since fixed) but there can be so many variables including 3rd party apps that may be conflicting or causing the behavior that would need to be isolated.