Jabber voicemail issue

[keith mulkey]

When we click on the voicemail icon within Jabber, we get "You are not signed in to your voicemail account. Go to the phone accounts tab..."

When I go to File>Options>phone accounts and and enter my AD credentials for username and password, it says the username or password is not correct.

Am I entering the correct info for the username and password? Everything is sync'd with LDAP.

Thank you.

[hoffmann74]

This may not be your case, but I had this same exact issue last week and it was because the Server Admin had changed the password to the account we used as the CN in our LDAP authentication. Once I updated the password in CUC, the problem was resolved. So, doesn't hurt to ensure the credentials are still good.