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j.sillers
Contributor

Jabber4Windows - in call digit mask

I am wondering why the following happens:

While in a call using Jabber 9.2.4, I bring up the keypad to enter digits durng the call, like options of a conference bridge or entering an account number into an IVR.

Why are the digits showing up as asterisks on my screen?

Is there a way to change this?

1 ACCEPTED SOLUTION

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Nebojsa Mihajlovic
Contributor

Hi j.sillers,

there is no way to prevent this. This is made by design - to avoid security risks (when user needs to type PIN code) -

DTMF should not be visible..

Regards,

Nebojsa

View solution in original post

3 REPLIES 3
Nebojsa Mihajlovic
Contributor

Hi j.sillers,

there is no way to prevent this. This is made by design - to avoid security risks (when user needs to type PIN code) -

DTMF should not be visible..

Regards,

Nebojsa

I passed this on to several customers and they all asked that I request this to be optional.  Like many sites that now have the checkbox to "view" a password.  Most had the same response "how would I know if I typed the righ or wrong PIN or passcode if I can't see it?"

Can you please tell me how to request this change?

Hi,

this forum is one of the ways to accomplish this - because it is tracked by product management.

On the other hand - to do this officially - you need to reach your AM to submit a Product Enhancement Request.

Regards,

Nebojsa

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