Hello experts need your help, I have deployed Jabber with expressway SINGLE NIC model. From corporate network everything is fine but when Jabber guest client come externally (internet) I get TURN Error. I have gone through with troubleshooting guide but unable to resolve this issue.
The weird thing I noticed when I initiate call (URL) from the corporate network I do see port 3478 in the firewall logs, coming from source(my machine ip) to expressway E. However when I initiate call from internet all I see connection initiated on port 9443. I don't see any deny on firewall logs for port 3478 so not sure is 3478 blocked or not
Get following error message in Expressway Logs, full logs are also attached
2018-09-22T16:05:33.257+00:00 jgvcse tvcs: UTCTime="2018-09-22 16:05:33,257" Module="network.sip" Level="INFO": Action="Sent" Local-ip="86.1.1.1" Local-port="7001" Dst-ip="172.10.243.109" Dst-port="27702" Detail="Sending Response Code=401, Method=OPTIONS, CSeq=53906, To=sip:86.1.1.1:7001, Call-ID=a64fd0e520d885e2@172.10.243.109, From-Tag=6bcc9fb0102581a0, To-Tag=0018c7bb773c9fd0, Msg-Hash=8644422805905074278, Local-SessionID=, Remote-SessionID="
2018-09-22T16:05:33.257+00:00 jgvcse tvcs: UTCTime="2018-09-22 16:05:33,257" Module="network.sip" Level="DEBUG": Action="Sent" Local-ip="86.1.1.1" Local-port="7001" Dst-ip="172.10.243.109" Dst-port="27702" Msg-Hash="8644422805905074278"
SIPMSG:
|SIP/2.0 401 Unauthorised
Via: SIP/2.0/TLS 172.10.243.109:5061;branch=z9hG4bK61b5fa134002066812f4540ad9b2a0a4146757;received=172.10.243.109;rport=27702
Call-ID: a64fd0e520d885e2@172.10.243.109
CSeq: 53906 OPTIONS
From: <sip:172.10.243.109>;tag=6bcc9fb0102581a0
To: <sip:86.1.1.1:7001>;tag=0018c7bb773c9fd0
Server: TANDBERG/4136 (X8.11)
WWW-Authenticate: Digest realm="TraversalZone", nonce="4bd0931391791664c4df074a3e3a99d623978739ab16336eb6fc56206e4e", opaque="AQAAACqHiKQ58UKgULnqkRSuyhYg7+kE", stale=FALSE, algorithm=MD5, qop="auth"
Content-Length: 0
