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Enthusiast

JFW Not recognizing camera on Lenovo laptop

One of my users installed Jabber for Windows.  The laptop it self does recognize the camera as it is usable in Webex and Jabber for Telepresence but JFW doesn't even recognize the camera as it doesn't provide the option to run video.  Please advise on what to look for.

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Rising star

Kyle,

I apologize for the delay in responding to your question. I recommend you post this and future technical support questions to the Cisco Support Community (https://supportforums.cisco.com/index.jspa) where our Cisco technical support experts provide assistance. Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert assistance.


We do encourage you to participate in the Cisco Collaboration Community and to also join our Cisco Collaboration User Group program!  In the community, we encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality. If you are a customer or partner, you can also join the user group program to be eligible for member-only events and influence product direction.


We hope to hear from you again.

Kelli Glass

Moderator for the Cisco Collaboration Community

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Beginner

Did you ever get this fixed?