cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
4336
Views
15
Helpful
14
Replies
Highlighted
Beginner

Limit exceeded for attempted calls

Hello,

I face the attached error message sometimes by using Jabber 11.x clients. I did not find any documentation about this error, and I cannot see any relevant entries in Jabber (debug) logs. Has any of you ever met such a message?

Viktor

Everyone's tags (1)
14 REPLIES 14
Hall of Fame Cisco Employee

And exactly what are you

And exactly what are you doing when you get the error? and what's the environment like??

HTH

java

if this helps, please rate
Beginner

I'm trying to initiate a new

I'm trying to initiate a new call when this message pops up. Signing out/in solves the issue.

Currently we have CUCM 10.5.1.11901-1 with CUP 10.5.1.12900-2 installed in a HA environment, which will be updated to the latest version in a few weeks.

 

Hall of Fame Cisco Employee

So you input the number and

So you input the number and press the green call button???

Exactly what jabber version?? and OS of machine?

HTH

java

if this helps, please rate
Beginner

Exactly. I've noticed this

Exactly. I've noticed this issue with 11.0 and 11,1 versions as well, which were installed on Win7 SP1 x64 (all updates applied) machines.

Beginner

Was there a resolution to

Was there a resolution to this issue?  I have a user on Windows 8.1 that just got it.  Is there any documentation about this limit, where it is set or how it works?

Beginner

Nope, and as I was not able

Nope, and as I was not able to reproduce it I did not open a TAC case. Unfortunately I did not find any related documentation.

Beginner

I just got the same error and

I just got the same error and can reproduce it. Using Jabber 11.5(3) I was busy creating a new Outlook mail signature. To reproduce, just create an entry 'tel:<a number>' and then ctrl-click on it. When it asks to call using Jabber select 'No'. Do this 4 to 5 times and voila, the error pops up.

Testing this with Jabber 10.6(4) it doesn't give any errors no matter how many times you click and cancel.

Ingo

Beginner

Yeah, I'm able to reproduce

Yeah, I'm able to reproduce also this way. Simply by creating an html document, which contains a tel: hyperlink, and clicking on that link multiple times reproduces the issue. Thanks, I'll open a case with TAC based on this information.

Beginner

Excellent. Keep us posted on

Excellent. Keep us posted on the progress.

Ingo

Beginner

It's not a bug but a feature,

It's not a bug but a feature, which can be configured using the TelephonyProtocolRateLimit and TelephonyProtocolTimeLimit configuration options:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_0/CJAB_BK_C1247C0B_00_cisco-jabber-parameters-reference-guide/CJAB_BK_C1247C0B_00_cisco-jabber-parameters-reference-guide_chapter_010.html#CJAB_RF_TE6B5C5A_00

Beginner

Ah, that makes sense. It

Ah, that makes sense. It prevents a misbehaving application from firing off thousands of calls.

I just tested it and if you stay within the (default) 2 call attempts in 10s then the message doesn't appear. Once the limit is reached you have to Logout/Login to reset the block.

Thanks for logging it for us.

Ingo

Beginner

Hi,

Hi,

I am having same issue in our environment.

Cisco Jabber is used by outbound calling agent and during continues calling, this message appears.

where we can change call limits in CUCM or CUPS so agents can make maximum calls?

thanks 

Beginner

I have this error pop up on

I have this error pop up on some end users randomly since installing jabber 11.7 on CUCM 10.5.2 while an end user clicks to call from outlook tel:xxxxxxxxxx link and only from with in outlook. end users are using outlook 2010. 

restarting jabber relieves the error but I had not seen this behavior before.

Re: I have this error pop up on

I know this is an older post, but I had a user that ran into this same issue. We resolved it by having the user sign out of Jabber, then close Jabber, re-open Jabber and sign back in.

CreatePlease to create content
Content for Community-Ad
July's Community Spotlight Awards