MacOS Mute/Unmute Keyboard Shortcut for Cisco Webex Meetings

[tleishman@plansource.com]

According to the Keyboard Shortcuts for Cisco Webex Meetings documentation, MacOS should have the following keyboard shortcut:

Command + Shift + M

Mute or unmute the selected user

This shortcut mutes the user, but does not unmute the user.

The Cisco Webex Meetings > Participant menu shows Mute with a keyboard shortcut, but the Unmute does not have a keyboard shortcut.  Is there something I can do in order to enable the shortcut?

[tleishman@plansource.com]

FYI, for now I discovered a workaround by adding a custom keyboard shortcut through MacOS System Preferences > Keyboard > Shortcuts > App Shortcuts.

I then added the Cisco WebEx Meeting Center.app to the list with the menu item Unmute and the shortcut Command + Shift + M.  This then enables the keyboard shortcut to toggle the mute/unmute of a selected user.

I don’t know how long this workaround will work as it was tricky to find the location of /Users/[username]/Library/Application Support/WebEx Folder/T33_UMC_33.3.8.7/Cisco WebEx Meeting Center.app and I'm assuming on the next update, this shortcut will break as it will then be a different application.  So, still hoping for a more permanent solution.

[Jonathan Schulenberg]

I suggest opening a support case on this to report the issue. It’s a defect if clearly documented but not working.