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MRA cannot make video calls

rperez1976
Level 1
Level 1

‎05-17-2018 04:18 AM - edited ‎03-17-2019 07:32 PM

Hi team!

 

We have a customer with Expressway-E/C deployed and MRA enabled. Login works fine and also telephony services. The problem is that we are unable to set up video sessions from Jabber MRA Clients (Android, Iphone, Windows) towards jabber clients inside of the company. Also the video session between Jabber clients on MRA is not working. Any ideas??

 

Thanks in advance.

0 Helpful
1 Reply 1

Vaijanath Sonvane
VIP Alumni
VIP Alumni

‎05-21-2018 09:21 PM - edited ‎05-21-2018 09:21 PM

Hi,

 

May be you should try this solution from below post:

 

https://supportforums.cisco.com/t5/unified-communications/jabber-mra-audio-but-no-video/td-p/2975331

 

If it doesn't work, please post Expressway-C and Expressway-E logs.

 

 

 

 

 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.