No Chat Option

[jmachiggins]

Hello I am currently working on an install with Presence 8.6 and Jabber 10.5.  For the most part things are working fine, however in Jabber there is no way to initate a chat with a contact unless you call them.  When you call them the dialiog window pops and you can chat.  If you right click a contact there is no chat option and double clicking calls them instead of starting chat.  What did I miss?  TAC helped install a Jabber Config file yesterday but I can't see how that would be the issue?  I don't see options to deny chat.

Any help would be appreciated.

Thanks!

J

[Jaime Valencia]

Are you using this in full UC?? or just softphone mode??

[douglas.moraes]

Hi Jaime Valencia, how are you?

When I click two times to open the chat window, it calls automatically.

Can you help me?

Regards,

[douglas.moraes]

Hi J,

I have the same problem with 9.7.4 and 10.5 Cisco Jabber.

Regards,

[jmachiggins]

Hello Everyone,

The source of my problem in the end was the domain setting in CUPS.  Apparently the domain cannot be just one word.  It must have a suffix.  So 'presence' wont work.  It has to be something like 'presence.com'.

Hope that helps.

J

[LaurentMichel]

Hello,

Where did you changed the domain settings?

Service Parameter Configuration or Presence --> Settings --> Advanced Presence Settings  ?

Thanks